IEVISION IT Services P. Ltd. is a niche skilled global IT professional training service provider accredited by AXELOS - PEOPLECERT, EXIN APMG International  , ISTQB & PECB (Professional Evaluation and Certification Board).
IEVISION IT services Pvt Ltd,
Office No.7,
Bilvakunj Apartment,
Above IDEA Showroom,
Bhandarkar Road, Pune - 411004

ITSM Diploma

  • Hands on Experience on ITSM Tool
  • ITIL Expert Certified Trainer & Consultants
  • 11000 + Candidates Trained
  • 5000 + Students Placed
  • 100% Certification Preparation with hands-on experience & mock exam Sessions




Date Time Course Type Price Option
Today most of the fresher and young professionals are struggling to get a quality job in competitive market. There are various reason behind the heavy competition including gap in college studies and industry requirements, candidate’s knowledge on latest technologies, very high expectation from corporate world, candidate communication skills, professional ethics and most important is the inability to present the capabilities to employer. ITSM is very high in demand in today’s dynamic industry. 

Semester - 01

1. ITSM Fundamentals

  • Service
  • Service Management 
  • IT Service
  • Types IT Services
  • Classification of IT Services
  • Types of IT Service Providers
  • Creating Value
  • Define Service Value
  • Service Asset, Resources and Capabilit
  • Functions, Processes and Roles
  • What is Process?
  • Process Model
  • Characteristics of a Process
  • Service Management Role
  • Service Owner
  • Process Owner
  • Process Manager
  • Process Practitioner
  • RACI Matrix

2. ITSM Process

a. Incident Management 

  • Purpose & Objective
  • Priority – Impact and Urgency
  • Service Level Agreement
  • Process Flow
  • Process Activities
  • vi. Major Incident Handling
  • vii. Knowledge Base Updating
  • viii. Reports 

b. Problem Management

  • Purpose & Objectives
  • KEDB 
  • Root Cause Analysis
  • Workaround
  • Process Flow
  • Process Activities
  • KEDB Updating
  • Performance Reports 

c. Access Management 

  • Purpose & Objectives
  • Process Flow 
  • Process Activities
  • Process Relationships
  • SOD
  • Reconciliation of rights 
  • Identity Management (Overview)
  • Reports 

d. Request fulfillment 

  • Purpose & Objectives
  • Priority – Impact and Urgency
  • Service Level Agreement
  • Process Flow
  • Process Activities
  • Knowledge Base Updating
  • Reports 

Semester 01 Examination

Semester - 02

3. ITSM Tool Overview 

Manage Engine

4. IT Infrastructure Overview

  • Network
  • Voice Communication Manager
  • Servers
  • Applications
  • Database
  • IT Security Devices

5. Troubleshooting Skills

6. Professional Conduct and Ethics

  • Professional responsibilities in a corporate 
  • Email Etiquettes
  • Team Bonding
  • Professional Behavior  

7. Knowledge Base Development

Semester – 02 Examination 

8. Interview Preparation

  • Communication Skills
  • English Verbal Communicatio
  • English Written Communication
  • Email Writing Skills
  • Presentation Skills
  • Resume Building
  • Mock Interview

9. ITSM Examination

ISO 20000 Foundation

10.   Mock Test

  • Weekly Review Test 
  • Monthly Review Test
  • ITSM Tool Test

  • The only provider of ITSM Diploma in India
  • Globally Accredited by PEOPLECERT, EXIN, APMG-International, ISTQB & PECB
  • 100% Placement Guarantee Agreement 
  • Limited Students/Batch – High Focus on individual candidate 
  • ITIL Expert Certified Trainer & Consultants 
  • Industry experienced trainers 
  • 3 Month Classroom Workshop with Exclusive ITSM Courseware
  • Thorough understanding & practical oriented approach on IT Service Management
  • Hands on Experience on ITSM Tool
  • Corporate visit to get familiar with corporate culture
  • 11,000 + Candidates Trained 
  • 1000 + Students Placed
  • 200+ Corporates 
  • 100% Certification Preparation with hands-on experience & mock exam Sessions 
  • 5 Years of solid experience in delivering IT Trainings & Certifications
  • Excellent Pre & Post Professional Training Support 
  • Very Affordable Pricing with high Quality Training 
  • Resume Building for Each Individual
  • Professional Career Consulting
  • IT Incident Coordinator 
  • IT Incident Management Analyst
  • IT Service Desk Coordinator
  • IT Service Desk Analyst
  • IT Support Executive
  • IT Support Engineer 
  • IT Executive 
  • Problem Management Coordinator
Exam Details

  • Number of questions: 40
  • Pass mark: 65% (26 out of 40)
  • Open book exam: No
  • Use of electronic devices permitted during the exam: No

·         3 Months

·         International Certificate

·         100% Placement (T & C)


Ravikiran Shinde at All script

It was a great learning experience on ITSM, understanding the concepts from Mahesh. He is simply great with his paperless training method.

Susheela Mandava at FIS Global

It is a wonderful experience to be part of a training .Looking forward to do more from here. Good examples and scenarios given by the mentor

Nikunj Shaha at Capita India

Awesome place for training and certifications. Hope to attend many more soon. Great faculty and trainers

Ganesh Yadav IT Executive at BE - Fresher

It was a memorable experience with IEVISION. I would strongly recommend Freshers and working professionals to join IEVISION without hesitation and fulfill your dreams. Trainer is a IT industry expert and has trainer us from scratch and got the preparation done very well. I am very confident and should get the job in ITSM without any hesitation. When I joined, I had no clue of ITSM but today I have absolutely clear on ITSM Processes like Incident Management, Problem Management, Request Fulfillment, Event Management and Access Management. I am very confident on ITSM Tools like Service Now and Manage Engine. I have successfully cleared my ITIL examination and very confident to succeed in life. Do not join anywhere if they are offering low price as others do not have capabilities on training and hence low cost. Strongly recommended!

Sagar Gawali IT Executive at BE - Fresher

I have completed my ITSM Training and certification Program with IEVISION. When I came from small village of Ahemadnagar, I had very less confidence and not getting jobs due to my various challenges. At IEVISION I have gained the confidence to be a successful individual in my life. I am sure that I will get the job anywhere in the industry and achieve my objectives. I have learned from basics to advance level of process ITSM Process design, working, ITSM Various tools like Service Now, Manage engine & Fresh Service. Trainer has excellent knowledge and hands on experience in IT Industry. Believe in IEVISION and achieve your goals. As Mahesh Sir Say "More the knowledge and More the Enrichment" Thank You IEVISION.


  • 3-5 Member 5%
  • 6-8 Member 10%
  • 9+ Member 15%



11000 +

Professionals Trained