UNITED STATES
ITSM Diploma
- Hands on Experience on ITSM Tool
- ITIL Expert Certified Trainer & Consultants
- 11000 + Candidates Trained
- 5000 + Students Placed
- 100% Certification Preparation with hands-on experience & mock exam Sessions
UPCOMING BATCHE(S) IN "ASHBURN" (change city)
| Date | Time | Course Type | Price | Option |
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Today most of the fresher and young professionals are struggling to get a quality job in competitive market. There are various reason behind the heavy competition including gap in college studies and industry requirements, candidate’s knowledge on latest technologies, very high expectation from corporate world, candidate communication skills, professional ethics and most important is the inability to present the capabilities to employer. ITSM is very high in demand in today’s dynamic industry.
Semester - 01
1. ITSM Fundamentals
- Service
- Service Management
- IT Service
- Types IT Services
- Classification of IT Services
- Types of IT Service Providers
- Creating Value
- Define Service Value
- Service Asset, Resources and Capabilit
- Functions, Processes and Roles
- What is Process?
- Process Model
- Characteristics of a Process
- Service Management Role
- Service Owner
- Process Owner
- Process Manager
- Process Practitioner
- RACI Matrix
2. ITSM Process
a. Incident Management
- Purpose & Objective
- Priority – Impact and Urgency
- Service Level Agreement
- Process Flow
- Process Activities
- vi. Major Incident Handling
- vii. Knowledge Base Updating
- viii. Reports
b. Problem Management
- Purpose & Objectives
- KEDB
- Root Cause Analysis
- Workaround
- Process Flow
- Process Activities
- KEDB Updating
- Performance Reports
c. Access Management
- Purpose & Objectives
- Process Flow
- Process Activities
- Process Relationships
- SOD
- Reconciliation of rights
- Identity Management (Overview)
- Reports
d. Request fulfillment
- Purpose & Objectives
- Priority – Impact and Urgency
- Service Level Agreement
- Process Flow
- Process Activities
- Knowledge Base Updating
- Reports
Semester 01 Examination
Semester - 02
3. ITSM Tool Overview
• Manage Engine
4. IT Infrastructure Overview
- Network
- Voice Communication Manager
- Servers
- Applications
- Database
- IT Security Devices
5. Troubleshooting Skills
6. Professional Conduct and Ethics
- Professional responsibilities in a corporate
- Email Etiquettes
- Team Bonding
- Professional Behavior
7. Knowledge Base Development
Semester – 02 Examination
8. Interview Preparation
- Communication Skills
- English Verbal Communicatio
- English Written Communication
- Email Writing Skills
- Presentation Skills
- Resume Building
- Mock Interview
9. ITSM Examination
• ISO 20000 Foundation
10. Mock Test
- Weekly Review Test
- Monthly Review Test
- ITSM Tool Test
- The only provider of ITSM Diploma in India
- Globally Accredited by PEOPLECERT, EXIN, APMG-International, ISTQB & PECB
- 100% Placement Guarantee Agreement
- Limited Students/Batch – High Focus on individual candidate
- ITIL Expert Certified Trainer & Consultants
- Industry experienced trainers
- 3 Month Classroom Workshop with Exclusive ITSM Courseware
- Thorough understanding & practical oriented approach on IT Service Management
- Hands on Experience on ITSM Tool
- Corporate visit to get familiar with corporate culture
- 11,000 + Candidates Trained
- 1000 + Students Placed
- 200+ Corporates
- 100% Certification Preparation with hands-on experience & mock exam Sessions
- 5 Years of solid experience in delivering IT Trainings & Certifications
- Excellent Pre & Post Professional Training Support
- Very Affordable Pricing with high Quality Training
- Resume Building for Each Individual
- Professional Career Consulting
- IT Incident Coordinator
- IT Incident Management Analyst
- IT Service Desk Coordinator
- IT Service Desk Analyst
- IT Support Executive
- IT Support Engineer
- IT Executive
- Problem Management Coordinator
Exam Details
- Number of questions: 40
- Pass mark: 65% (26 out of 40)
- Open book exam: No
- Use of electronic devices permitted during the exam: No
Exam Language
- Brazilian
- Portuguese
- Chinese (Mandarin)
- Czech
- Danish
- Dutch
- English
- French
- German
- Italian
- Norwegian
- Polish
- Spanish
- Swedish
- Romanian
- japanese
- Korean
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3 Months
·
International Certificate
·
100% Placement (T & C)
FREQUENTLY ASKED QUESTIONS
You need good internet connection to attend the virtual classroom program.
Yes, 45 PDUs/CPEs certificate will be provided to PMP/CISSP/CISA/CISM Certified Professionals
a. Classroom
b. Virtual Classroom
Average Passing % for this certification exam is 9/10
IEVISION Trainers are subject matter experts and delivering services for more than 15+ Years
All Trainers are certified and having extensive exposure of international training delivery.
Yes. This is Accredited Training Program.
Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. debit/credit card that includes Visa Card, MasterCard; American express.
Payment through PayPal: Use invoices@ievision.org to make the payment and send the transaction number and screenshot for Payment confirmation.
Our Experts will be happy to respond to your queries and you may dial +919604664000 | +919604641000 or for support related requests kindly write to support@ievision.org or sales related queries write to sales@ievision.org
- 3-5 Member 5%
- 6-8 Member 10%
- 9+ Member 15%
11000 +
Ravikiran Shinde at All script
Susheela Mandava at FIS Global
Nikunj Shaha at Capita India
Ganesh Yadav IT Executive at BE - Fresher
Sagar Gawali IT Executive at BE - Fresher