IEVISION IT Services P. Ltd. is a niche skilled global IT professional training service provider accredited by AXELOS - PEOPLECERT, EXIN APMG International  , ISTQB & PECB (Professional Evaluation and Certification Board).
IEVISION IT services Pvt Ltd,
Office No.7,
Bilvakunj Apartment,
Above IDEA Showroom,
Bhandarkar Road, Pune - 411004

ITIL Continual Service Improvement

  • AXELOS- PEOPLECERT Accredited Training Organization
  • Accredited ITIL Expert Trainer & Consultants with 15+ Years of Experience
  • Course Fees Includes the Certification Cost
  • 98% Passing Rate
  • Gain 3 Credits towards ITIL® Expert Certification
  • 45 PDU Certificate
  • Downloadable Courseware




Date Time Course Type Price Option


In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.
Biggest Value add of ITIL Intermediate CSI model from IEVISION will be to build the business case on improvement opportunities, seek approvals, take buy in from management, engage people, implement the changes, adopt, measure the benefits and showcase it to management 

The main process focus areas of this course include
  • Service management as a practice and CSI principles, purpose, and objective
  • How all CSI processes interact with other service lifecycle processes
  • Sub-processes, activities, methods, and functions used in each of the CSI processes
  • Roles and responsibilities within CSI and the activities and functions to achieve operational excellence
  • How to measure CSI performance
  • Technology and implementation requirements in support of CSI
  • Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with CSI
  • Learn how to excavate to improvement opportunities 
  • Learn how to build the business case on improvement opportunities, seek approvals, take buy in from management, engage people, implement the changes, adopt, measure the benefits and showcase it to management 
  • Understand how to use J.P Katter’s 8 steps of Transformation 
  • In addition the training for this certification should include examination preparation, including a mock examination opportunity
  • Learn how to successfully implement ITIL CSI practices
  • Learn how to provide efficient and effective delivery and support of IT Services
  • Understand how to provide value to the customer, service provider and IT organization
  • Learn how to plan, implement and optimize ITIL CSI processes
  • Learn the knowledge required to pass the ITIL CSI Exam
  • Gain an additional 3 credits towards your ITIL Expert certification Status
  • Introduction to CSI 
  • CSI principles
  • CSI process
  • CSI methods and techniques 
  • Organizing for CSI
  • Technology considerations 
  • Implementing CSI
  • Challenges, critical success factors and risks  
  • Exam Duration: 90 Minutes 
  • Exam Format: Multiple Choice, scenario based gradient scored question 
  • Number of Question: There are 8 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. 
  • Exam Pass Mark: 70% 
  • Level of Qualification: Expert 
  • Electronic Devices Permitted: No 
  • Open Book: No 
  • IT operations
  • Technical
  • IT management personnel requiring more information about ITIL best practices 
  • Anyone responsible for managing, implementing
  • Consulting on ITIL processes within IT or in conjunction with IT

  • PEOPLECERT, EXIN & PECB Accredited Training and Examinations Provider
  • EXIN, PEOPLECERT & APMG Accredited Trainers with ITIL Expert Certification and 15+ Yr.’s of Experience with large MNC’s.
  • Trained more than 11,000 + Professionals.
  • 50+ ITIL Implementations experience for US, UK & ME Clients
  • Training Delivery based on Real Consulting experience
  • Seasoned Trainers & delivered ITSM and ITIL training workshops for many large corporations like Allscripts, Persistent, KPIT, Infosys, TCS, Wipro, Tech Mahindra, Accenture, Capgemini, Cognizant, Maersk Line, ATOS etc. 
  • IEVISION IT Services offers over 99% Certification Rate (Candidate Get Certify or we will pay next exam fees) based on quality of the training.
  • Focus on Partnership and long term association
  • Engagement model is based on consistent value generation
  • Customized Solution Approach - Every Customer is unique in sense of Strategy-Priorities-Scale-Complexity-Maturity
  • Excellent Pre & Post Professional Training Support
ITIL Course Brochure - ITIL is a globally recognized IT Service Management framework.

ITIL Certification Roadmap - There are various levels in ITIL

What is ITSM Career Path - In General Professional need mentoring on ITSM Career roadmap
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Deepak Sharma Team Lead at Persistent Systems Limited

Training was very good and informative as I have learned ITIL CSI module in details which will be helpful for me to design the processes and in day to day operational activities. Overall session was very interactive and have cleared my most of doubts. Thanks Mahesh for such a nice session.

Ganesh Thorat Sr. Team Lead at Persistent Systems Ltd.

Good training, have got good understanding of ITIL CSI Module. Thanks to Mahesh P. for giving lot of example which made us understand very easily. Regards, Ganesh

Alkesh Barapatre Speacilist at FIS

I attended ITIL Intermediate CSI Module , it was good learning experience with live example. Good understanding on all topic.


No, ITIL CSI Certifications has no expiry. Once a candidate is certified, it is be valid throughout.

Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. Debit/Credit card that includes Visa Card, MasterCard; American express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.

There is no eligibility criteria for ITIL CSI Training and Certification. Professionals from IT, Telecom, Business Development generally apply for this course.

Yes. This is a PEOPLECERT, AXELOS Accredited Training and Certification Program.

Trainers are 15 + year experienced & accredited by PEOPLECERT, AXELOS.

Training is based on consulting practices, real world exams on IT Service Management implementation, challenges and resolutions.  Training focus more on participants understanding on all processes by relating to industry specific examples.

99% passing rate. Highest in industry, based on meticulous planning and professional training delivery.

Yes, IEVISION offers discount for a group of 3+ Professionals

  • Classroom
  • Virtual Classroom- Lead Instructor

Yes, 45 PDU’s certificate will be provided to PMP Certified Professionals

Virtual Classroom: PEOPLECERT Accredited ITIL Intermediate Training, Pre-courseware, Soft Copy course ware, Examination Fees, Participation Certificate, PDU Certificate Copy.

Classroom: PEOPLECERT Accredited ITIL Intermediate Training, Accredited Hardcopy course ware, Examination Fees, Participation Certificate, PDU Certificate Copy, 2 Days Delicious food & refreshments

ITIL CSI Examination can be delivered from your home/office or anywhere. Once you are done with training, IEVISION team will guide the process of writing the examination.

You need Computer with good Internet connection to attend the virtual classroom program.   

Yes. You can 100% Cancel the booking. Please follow the cancellation policy 

  • 3-5 Member 5%
  • 6-8 Member 10%
  • 9+ Member 15%


11000 +

Professionals Trained