In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling the activities and techniques within the CSI stage, not the details of each of the supporting processes. This course includes lecture, exercises, and scenario-based exam questions to increase your understanding of the core disciplines of ITIL best practices and position you to successfully complete the associated exam.
Biggest Value add of ITIL Intermediate CSI model from IEVISION will be to build the business case on improvement opportunities, seek approvals, take buy in from management, engage people, implement the changes, adopt, measure the benefits and showcase it to management
The main process focus areas of this course include
Service management as a practice and CSI principles, purpose, and objective
How all CSI processes interact with other service lifecycle processes
Sub-processes, activities, methods, and functions used in each of the CSI processes
Roles and responsibilities within CSI and the activities and functions to achieve operational excellence
How to measure CSI performance
Technology and implementation requirements in support of CSI
Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks related with CSI
Learn how to excavate to improvement opportunities
Learn how to build the business case on improvement opportunities, seek approvals, take buy in from management, engage people, implement the changes, adopt, measure the benefits and showcase it to management
Understand how to use J.P Katter’s 8 steps of Transformation
In addition the training for this certification should include examination preparation, including a mock examination opportunity
Learn how to successfully implement ITIL CSI practices
Learn how to provide efficient and effective delivery and support of IT Services
Understand how to provide value to the customer, service provider and IT organization
Learn how to plan, implement and optimize ITIL CSI processes
Learn the knowledge required to pass the ITIL CSI Exam
Gain an additional 3 credits towards your ITIL Expert certification Status
Introduction to CSI
CSI methods and techniques
Organizing for CSI
Challenges, critical success factors and risks
Exam Duration: 90 Minutes
Exam Format: Multiple Choice, scenario based gradient scored question
Number of Question: There are 8 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Exam Pass Mark: 70%
Level of Qualification: Expert
Electronic Devices Permitted: No
Open Book: No
IT management personnel requiring more information about ITIL best practices
Anyone responsible for managing, implementing
Consulting on ITIL processes within IT or in conjunction with IT
PEOPLECERT, EXIN & PECB Accredited Training and Examinations Provider
EXIN, PEOPLECERT & APMG Accredited Trainers with ITIL Expert Certification and 15+ Yr.’s of Experience with large MNC’s.
Trained more than 11,000 + Professionals.
50+ ITIL Implementations experience for US, UK & ME Clients
Training Delivery based on Real Consulting experience
Seasoned Trainers & delivered ITSM and ITIL training workshops for many large corporations like Allscripts, Persistent, KPIT, Infosys, TCS, Wipro, Tech Mahindra, Accenture, Capgemini, Cognizant, Maersk Line, ATOS etc.
IEVISION IT Services offers over 99% Certification Rate (Candidate Get Certify or we will pay next exam fees) based on quality of the training.
Focus on Partnership and long term association
Engagement model is based on consistent value generation
Customized Solution Approach - Every Customer is unique in sense of Strategy-Priorities-Scale-Complexity-Maturity
Excellent Pre & Post Professional Training Support
No, ITIL CSI Certifications has no expiry. Once a candidate is certified, it is be valid throughout.
Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. Debit/Credit card that includes Visa Card, MasterCard; American express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
There is no eligibility criteria for ITIL CSITraining and Certification. Professionals from IT, Telecom, Business Development generally apply for this course.
Yes. This is a PEOPLECERT, AXELOS Accredited Training and Certification Program.
Trainers are 15 + year experienced & accredited by PEOPLECERT, AXELOS.
Training is based on consulting practices, real world exams on IT Service Management implementation, challenges and resolutions. Training focus more on participants understanding on all processes by relating to industry specific examples.
99% passing rate. Highest in industry, based on meticulous planning and professional training delivery.
Yes, IEVISION offers discount for a group of 3+ Professionals
Virtual Classroom- Lead Instructor
Yes, 45 PDU’s certificate will be provided to PMP Certified Professionals