The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages. The qualification demonstrates that candidates have learned the value of one combined service management practice as opposed to separate subject areas. ITIL processes and practices, as learnt from the lifecycle and capability streams of the intermediate certificates, are put into a context of delivering this value.
The learning outcomes are intended to bring a candidate from ITIL content knowledge to ITIL content application and integration knowledge, and provide skills that can be used in the workplace in a tangible way.
Service lifecycle key concepts
Communication and stakeholder management
Integrating service management processes
Managing services across the lifecycle
Governance and organisation
Implementing and improving service management
Achieve ITSM Global Certification
Justify higher salary and promotion
Learn how to set up the right expectations on IT services
Establish the ITSM Framework for your organization
Learn how to minimize service disruption
Understand the basis of service level agreements and contracts
Speak International ITIL Language
Learn to customize the processes
Define, measure and report relevant metrics
Improved customer satisfaction through a more professional approach to service delivery
Ensure the Quality of services matches customer needs and expectations
Improved use of skills and experience
Improved delivery of third party service.
Key concepts of the service lifecycle
Communication and stakeholder management
Integrating service management processes across the service lifecycle
Managing services across the service lifecycle
Governance and organization
Implementing and improving service management capability.
Exam Duration: 120 Minutes
Exam Format: Multiple Choice, scenario based gradient scored question
Number of Question: There are 10 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Exam Pass Mark: 70%
Level of Qualification: Expert
Electronic Devices Permitted: No
Open Book: No
IT Professional (Systems, Network, Application, Voice)
Technical Executives, SMEs & Managers
IT & Business Supervisory staff
IT audit managers
IT security managers
PEOPLECERT, APMG & PECB Accredited Training Organization
PEOPLECERT, APMG Accredited Examination Centre
PEOPLECERT, APMG Authorized ITIL Expert Trainer
AXELOS Accredited courseware that is being used by various partners,internationally
98% Passing Rate
Highest customer satisfaction
Trainer has over 15+ Years of Solid exposure in IT Service Management Training and Consulting in more than 14 countries.
Exclusive Pre-Courseware for each candidate to bring more specific queries, instead coming blank!
Don’t just clear your certificate, acquire knowledge like ITIL Industry consultant!
Training based on Consulting exposure, role plays, live case studies & not just the slides
Learn how to build the business case and drive the ROI for your organization & clients!
Globally, 11000+ Professionals Trained from various industries like Banking, Telecom, IT, Manufacturing, Pharmaceutical, Construction etc.
Value for Money (not just a piece of paper i.e. called as Certificate)
Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. Debit/Credit card that includes Visa Card, MasterCard; American express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
There is no eligibility criteria for ITIL Expert Training and Certification. Professionals from IT, Telecom, Business Development generally apply for this course.
Yes. This is a PEOPLECERT, AXELOS Accredited Training and Certification Program.
Trainers are 15 + year experienced & accredited by PEOPLECERT, AXELOS.
Training is based on consulting practices, real world exams on IT Service Management implementation, challenges and resolutions. Training focus more on participants understanding on all processes by relating to industry specific examples.
99% passing rate. Highest in industry, based on meticulous planning and professional training delivery.
Yes, IEVISION offers discount for a group of 3+ Professionals
Virtual Classroom- Lead Instructor
Yes, 45 PDU’s certificate will be provided to PMP Certified Professionals