ITIL set of best practices, public framework developed by the cabinet office of UK Government. ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.
A uniquely designed ITIL Service Operations training program prepares candidate to practically utilize the key ITIL processes like Incident Management, Problem Management, Access Management, Request Fulfillment & Event Management. How to organize the service operations, implement service operations processes, challenges of implementing, how will you transform the designed process in an Automated tool. In short this program will build your capability for a long term and give you an edge in the industry.
Service Operations module will certainly help you understand the very important and every day challenging processes like
Deep knowledge about 4 functions in IT i.e.
Technical Service Management
IT Operations Management
Gain Detailed Understanding on Implementation Consideration & Technology Requirement
Learn how to successfully implement ITIL Service Operation best practices
Learn how to provide efficient and effective delivery and support of IT Services
Understand how to provide value to the customer, service provider and IT organization
Learn how to plan, implement and optimize ITIL Service Operation processes
Learn the knowledge required to pass the ITIL Intermediate Service Operation Exam
Gain an additional 3 credits towards your ITIL Expert certification Status
Introduction to service operation
Service operation principles
Service operation processes
Common service operation activities
Organizing for service operation: functions
Implementation of service operation
Challenges, critical success factors and risks
Prerequisites: Hold an ITIL v3 Foundation Certificate
There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
Format of ITIL 2011 Service Operation certification exam,
Exam Duration: 90 Minutes
Exam Format: Multiple Choice, scenario based gradient scored question
Number of Question: There are 8 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Exam Pass Mark: 70%
Level of Qualification: ITIL Intermediate
Electronic Devices Permitted: No
Open Book: No
IT Professional (Systems, Network, Application, Voice)
Technical Executives, SMEs & Managers
IT & Business Supervisory staff
IT security managers
AXELOS ATO&AEC (PEOPLECERT, EXIN)
PEOPLECERT, EXIN, APMG and PECB Accredited Examination Centre
Exclusive Pre-Courseware for each candidate to bring more specific queries, instead coming blank!
17+ Yrs. of Experienced Trainer having solid exposure in IT Service Management Training and Consulting in more than 10 countries.
You will be prepared to implement ITIL Processes for any industry/vertical/domain. This is biggest value out of the program which is rarely available with other partners.
Training based on Consulting exposure, role plays, live case studies & not just slides
You will learn How to build the business case on various areas and drive the ROI for your organization & clients!
11000+ Professionals Trained from most of the leading companies in India & international like IBM, Infosys, Allscripts, TCS, Wipro, KPIT Cummins, HP -Mphasis, Persistent, ATOS, Mahindra Satyam, Accenture, etc..
Value for Money (not just a piece of paper i.e. called as Certificate)
100% Success warranty, if failed IEVISION will pay the second round of exam!
Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. Debit/Credit card that includes Visa Card, MasterCard; American express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
No, ITIL Service Operation Certifications has no expiry. Once a candidate is certified, it is be valid throughout.
There is no eligibility criteria for ITIL Service Operation Training and Certification. Professionals from IT, Telecom, Business Development generally apply for this course.
Yes. This is a PEOPLECERT, AXELOS Accredited Training and Certification Program.
Trainers are 15 + year experienced & accredited by PEOPLECERT, AXELOS.
Training is based on consulting practices, real world exams on IT Service Management implementation, challenges and resolutions. Training focus more on participants understanding on all processes by relating to industry specific examples.
99% passing rate. Highest in industry, based on meticulous planning and professional training delivery.
Yes, IEVISION offers discount for a group of 3+ Professionals
Virtual Classroom- Lead Instructor
Yes, 45 PDU’s certificate will be provided to PMP Certified Professionals