WHY IEVISION?
IEVISION IT Services P. Ltd. is a niche skilled global IT professional training service provider accredited by AXELOS - PEOPLECERT, EXIN APMG International  , ISTQB & PECB (Professional Evaluation and Certification Board).
CONTACT INFO
IEVISION IT services Pvt Ltd,
Office no.7,
Bilvakunj Apartment,
Above idea showroom,
Bhandarkar Road, pune - 411004

Certified ISO 20000 Lead Auditor

  |  
  • PECB Accredited ISO 20000 Training
  • ISO 20000 Certification Fees is inclusive of Training Charges
  • Internationally Recognized Trainers
  • Case Study & Role Play based training
  • Preparation of an ISO 20000 certification audit
  • A participation certificate of 31 CPD
CLASSROOM TRAINING VIEW DATES

LIVE VIRTUAL VIEW DATES

GROUP/CORPORATE BOOK SESSION

UPCOMING BATCHE(S) IN "ASHBURN" (change city)

Date Time Course Type Price Option
28th Oct 17 - 29th Oct 17 10:00 - 18:00 VIRTUAL CLASSROOM

DESCRIPTION

This Five day intensive course enables participants to develop the necessary expertise to audit a Service Management System (SMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011 the certification process according ISO17021. Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.
Mastering the Audit of a Service Management System (SMS) based on ISO 20000.

This Five day intensive course enables participants to develop the necessary expertise to audit a Service Management System (SMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques. During this training, the participant will acquire necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011 the certification process according ISO17021. Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.

Day 1Introduction to Service Management System (SMS) concepts as required by ISO 20000
  •     Normative, regulatory and legal framework related to IT Service
  •     Fundamental principles of IT Service
  •     ISO 20000 certification process
  •     IT Service Management System (SMS)
  •     Detailed presentation of the clauses 4 to 10 of ISO 20000-1

Day 2 Planning and Initiating an ISO 20000 audit
  •     Fundamental audit concepts and principles
  •     Audit approach based on evidence and on risk
  •     Preparation of an ISO 20000 certification audit
  •     SMS documentation audit
  •     Conducting an opening meeting

Day 3 Conducting an ISO 20000 audit
  •     Communication during the audit
  •     Audit procedures: observation, document review, interview, sampling techniques, technical verification, corroboration and evaluation
  •     Audit test plans
  •     Formulation of audit findings
  •     Documenting non conformities

Day 4 Concluding and ensuring the follow-up of an ISO 20000 audit
  •     Audit documentation
  •     Quality review
  •     Conducting a closing meeting and conclusion of an ISO 20000 audit
  •     Evaluation of corrective action plans
  •     ISO 20000 Surveillance audit
  •     ISO 20000 internal audit management program
Day 5
  •     Certification Exam
  •     ISO 20001 Lead Auditor EXAM

•    Globally recognized Certification (ISO/IEC 20000)
•    Decrease in number of incidents and enhancement of incident management
•    Better-quality, increased customer satisfaction (more professional service delivery)
•    Better comprehension of responsibilities and business targets
•    Ability to manage and protect the organization, assets, stakeholders and management
•    Improving organization reliability
•    Improvement of response times with minimal disruptions to IT service
•    Attaining financial savings by efficiently managing costs
•    Continual improvement ensured
•    Boosting awareness towards legislative and regulatory acquiescence
•    Improved quality and service
•    IT service delivery on time
•    Less IT related incidents and vulnerabilities
•    Increased credibility and trust
•    Independent audit demonstrates commitment to IT compliance

  • To acquire the expertise to perform an ISO 20000 internal audit following ISO 19011guidelines.
  • To acquire the expertise to perform an ISO 20000 certification audit following
  • ISO 19011 guidelines and ISO 17021 specifications
  • To acquire the necessary expertise to manage an SMS audit team
  • To understand the operation of an ISO 20000 conformant service management system
  • To know the interrelationships between ISO/IEC 20000

    Key Take Aways:

  • Audit planning
  • Audit interview
  • Managing an audit program
  • Drafting audit reports
  • Drafting non-conformity reports
  • Drafting audit working documents
  • Documentation review
  • On-Site Audit
  • Non-conformity follow-up actions
  • Leading a team of auditors
The “Certified ISO/IEC 20000 Lead Auditor” exam fully meets the requirements of the PECB Examination Certification Programme (ECP). The exam covers the following competence domains:

1.    Domain 1: Fundamental principles and concepts of information technology service
2.    Domain 2: Information Technology Service Management System (ITSM)
3.    Domain 3: Fundamental audit concepts and principles
4.    Domain 4: Preparation of an ISO 20000 audit
5.    Domain 5: Conduct of an ISO 20000 audit
6.    Domain 6: Closing an ISO 20000 audit
7.    Domain 7: Managing an ISO 20000 audit program

•    Internal auditors
•    Auditors wanting to perform and lead IT Service Management System (SMS) certification audits
•    Project managers or consultants wanting to master the IT Service Management System audit process
•    Persons responsible for the IT Service conformity in an organization
•    Members of an IT Service team
•    Expert advisors in IT
•    Technical experts wanting to prepare for an IT Service audit function

•    Accredited Training Organization & Examination Centre
•    Certified & Accredited Trainers
•    Thousands of Hours of Auditing & Implementation Experience
•    Participant manual contains over 450 pages of information and practical examples.
•    Case Study Based & Consulting Practice based training model & not a bookish approach!
•    In case of failure of an exam, the participants are allowed to retake the exam (*)
•    Certification Fees is inclusive of exclusive offer.
•    A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued to the participants
•    Exam and certification fees are included in the training price
•    You will be prepared as Industry Consultant
  • English 
  • French 
  • Spanish
  • Portuguese

REVIEWS

FREQUENTLY ASKED QUESTIONS

Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. Debit/Credit card that includes Visa Card, MasterCard; American express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.

  • 3 Years.
  • 31 Certification needs to be maintained by acquiring CPD (Continuing Professional Development) 

  • 2 + Years of professional experience is expected. 
  • There is no eligibility criteria for ISO 20000 Lead Auditor Training and Certification. Professionals from IT, Telecom, Business Development generally apply for this course.

Yes. This is a PECB Accredited Training and Certification Program. 

  • Trainers are 15 + year experienced professionals with significant exposure in ISO 20000 implementation and auditing. 
  • Trainers possess various International certifications like  ISO 20000, ITIL Experts, CGEIT, COBIT.

Training is based on consulting practices, real world exams on IT Service Management implementation, challenges and resolutions.  Training focus more on participants understanding on all processes by relating to industry specific examples.

99% passing rate. Highest in industry, based on meticulous planning and professional training delivery.

Yes, IEVISION offers discount for a group of 4+ Professionals

  • Classroom
  • Virtual Classroom 

Yes, 45 PDU’s certificate will be provided to PMP Certified Professionals 

Virtual Classroom: Certified & Industry Specialist Trainer, Pre-courseware, Soft Copy Courseware, Examination Fees, Participation Certificate, PDU Certificate Copy.
Classroom: Certified & Industry Specialist Trainer, Pre-courseware, Soft Copy Courseware, Examination Fees, Participation Certificate, PDU Certificate Copy, 5 Days Delicious food & refreshments.

Examination will be conducted on 5th day with thorough preparation like mock question sets and exam readiness methodology of IEVISION 

You need Computer with good Internet connection to attend the virtual classroom program.   

Yes. You can 100% Cancel the booking. Please follow the cancellation policy 

  • 3-5 Member 5%
  • 6-8 Member 10%
  • 9+ Member 15%

INQUIRY


11000 +

Professionals Trained