IEVISION IT Services Private limited is the best IT Training and Certification provider accredited by AXELOS - PEOPLECERT, EXIN, IGC, APMG International, ISTQB & PECB (Professional Evaluation and Certification Board).
IEVISION IT services Pvt Ltd,
7, Bilvakunja Apartment,
Above IDEA Cellular Ltd.
Bhandarkar Road, Pune - 411004

IEVISION IT Services Pvt Ltd.
 416, Global Business Hub, Opposite to EON, Beside WTC, kharadi 411014
9604647000 | 9604642000

ITIL 4 Foundation

  • PEOPLECERT Accredited
  • Globally Accredited Trainers & Consultants
  • Highest Passing Rate
  • Instructor Led Training
  • Learn to design and implement
  • Cutomized Courseweare
  • Immediate Result



UPCOMING BATCHE(S) IN "PUNE" (change city)

Date Time Course Type Price Option
1. IT service management in the modern world
2. About ITIL 4
3. The structure and benefits of the ITIL 4 framework
5. The four dimensions model

Key concepts of service management
1. Value and value co-creation
2. Organizations
3. Service providers
4. Service consumers
5. Other stakeholders
6. Products and services
7. Configuring resources for value creation
8. Service offerings
9. Service relationships
10. The service relationship model
11. Value: Outcomes, Costs, Risks
12. Utility and warranty

Guiding Priciples

1. Focus on value
2. Start where you are
3. Progress iteratively with feedback
4. Collaborate and promote visibility
5. Think and work holistically
6. Keep it simple and practical
7. Optimize and automate

Governing bodies and governance
Governance in the SVS
Concept of Evaluate-Direct-Monitor

ITIL Management Practices (Total 34)

General Management Practices (Total 14)

1. Architecture management
2. Continual improvement
3. Information security management
4.Knowledge management
5. Measurement and reporting
6. Organizational change management
7. Portfolio management
8. Project management
9. Relationship management
10. Risk management
11. Service financial management
12. Strategy management
13. Supplier management
14. Workforce and talent management

Service Management Practices

1. Availability management
2. Business analysis
3. Capacity and performance management
4. Change control
5. Incident management
6. IT asset management
7. Monitoring and event management
8. Problem management
9. Release management
10. Service catalogue management
11. Service configuration management
12. Service continuity management
13. Service design
14. Service desk
15. Service level management
16. Service request management
17. Service validation and testing

Technical Management Practices

1. Deployment management
2. Infrastructure and platform management
3. Software development and management 

2 Full length mock question sets
Career mentoring
Interview specific question discussion

IEVISION is PEOPLECERT accredited training and examination provider delivering services for last 7 years and trained over 12,000 professionals across various countries. ITIL 4 Foundation training shall be delivered by ITIL Expert who has excellent track record of training delivery. ITIL 4 Foundation is the first publication of ITIL 4, the latest evolution of the most widely adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

ITIL 4 Foundation will:

  • Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working
  • Explain the concepts of the service management framework to support candidates studying for the ITIL 4 Foundation exam
  • Act as a reference guide that practitioners can use in their work, further studies, and professional development.

  •  Achieve ITSM Global Certification
  •  Justify higher salary and promotion
  •  Learn how to set up the right expectations on IT services
  •  Establish the ITSM Framework for your organization
  •  Learn how to minimize service disruption
  •  Understand the basis of service level agreements and contracts
  •  Speak International ITIL Language
  •  Learn to customize the processes
  •  Define, measure and report relevant metrics
  • Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification. 
  • Service management as a practice (comprehension)
  • The ITIL Service Value System (comprehension)
  • Generic concepts and definitions 
  • Service Value Chain
  • Key principles and models (comprehension)
  • 7 Service Management Principles 
  • General-Service-Technical Management Service  
  • Service Management Selected roles 
  • Competence and training    
  • Type : Multiple choice, 40 questions. The questions are selected from the full ITIL 4 Foundation Certificate in IT Service Management examination question bank.
  • Duration : Maximum 60 minutes for all candidates in their respective language.
  • Provisions for additional time relating to language
  • Candidates completing an exam in a language that is not their mother tongue have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary.
  • Prerequisite: Accredited ITIL 4 Foundation training is strongly recommended but is not a prerequisite.
  • Supervised: Yes
  • Open Book: No
  • Pass Score: 26/40 or 65%
  • Delivery: This examination is available in Online, 24/7 Booking Facility
  • Validity: 6 Months
  • Important Note : Certification Body Provides 2 Sample Set to prepare candidate on examination. These two sample question sets will be provided to you as part of training services.

Exam Language

  • English
  • Arabic
  • Brazilian Portuguese
  • Chinese (Simplified)
  • Czech
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Hungarian
  • Italian
  • Japanese
  • Korean
  • Polish
  • Romanian
  • Russian
  • Spanish (EU)
  • Spanish (Latin American)
  • Swedish
  • Vietnamese
  • IT Professional (Systems, Network, Application, Voice)
  • Technical Executives
  • Specialist & Managers
  • IT & Business Supervisory staff
  • Team leaders, Service designers
  • IT architects, IT planners
  • IT consultants
  • IT audit managers
  • IT security managers
  • Business Leaders
  • Business Managers
  •  AXELOS & PECB (ANSI) Accredited Training and Certification Provider
  •  AXELOS Accredited course ware
  •  15 + Yr. Accredited & Certified Consultants 
  •  100 + Corporate
  •  11,000 + Professionals trained in 14 Countries
  •  200 + Empaneled and Verified Trainers
  •  650+ Professional Training Programs Delivered
  •  99% Passing Rate
  •  Highest Customer Satisfaction Rate
  •  Classroom, Virtual and eLearning training delivery models 
  •  Extensive Exposure in IT Service, Information Security, Governance & Project Management
  •  Excellent Pre & Post Professional Training Support
  •  11000+ Professionals Trained from most of the leading companies in India & international like IBM, Infosys, Allscripts, TCS, Wipro, KPIT Cummins,     HP -Mphasis, Persistent, ATOS, Mahindra Satyam, Accenture, etc..
  •  Value for Money (not just a piece of paper i.e. called as Certificate)
  •  Immediate Result, Online Certificate in 48 Hours

ITIL 4 Foundation E-LEARNING

100 % Money Back Guranty


Shabbir Anower Principal Engineer at Grameenphone Ltd.

I had some fabulous experience with IEVISION  ITIL 2011 certification course at the foundation level. First time, I have attended a training, where the instructor demonstrated excellently with in-depth knowledge-base without presenting any sort of PPT slides or following the course book word-by-word. Definitely it will explore windows in my professional career as well as my understanding on ITIL. Thanks to IEVISION  for  excellent delivery and professional cooperation towards all. I wish success of  iEVISION. I am looking forward to avail next training opportunity from him.

Chandan Kumar Ojha at

IEVISION has an excellent trainer for ITIL 2011 Foundation. 2 days workshop was completely interacting with simple and real life examples. No one in our batch felt it boring or tiring at any point of time. Credit completely goes to IEVISION.. Thank you very much ! I will definitely come here again for PMP.

Gauri Namjoshi at

IEVISION has in depth knowledge about the ITIL processes. Examples and scenarios discussed in the training sessions were very relevant to the job I am doing. This training helped me in understanding the concepts and map these to the current processes we follow in the company. Thanks a lot for this coaching!

Harish Seth at

The training was an eye opening regarding the ITIL framework. At the end of the day trainers were able to meet our expectations and provided an in-dept knowledge about ITIL. Their  training methodologies were excellent  and approach towards the subject is simple and well structured which makes thing easy to grasp. Thanks, Harish Seth ..

Veerendrakumar Kolhar at

I felt very happy and grasped to the max in the set training of two days.IEVISION was amazing relating the topics with live IT examples which helped to do the best. Apart from the Learning the Environment was similar to a Home away from Home where we got at relevant intervals of time, Tea, Lunch which was very Good and something Unexpected. Thanks once again and wish all the very best for propelling and Enhancing the Education field for all those who are eager and Hunger to learn and develop :) :) Cheers, Veerendrakumar Kolhar

  • ITIL 4 Foundation
  • ITIL 4 Foundation
  • ITIL 4 Foundation
  • ITIL 4 Foundation
  • ITIL 4 Foundation
  • ITIL 4 Foundation
  • ITIL 4 Foundation
  • ITIL 4 Foundation
  • ITIL 4 Foundation


No Prerequisites /Eligibility criteria.

No Laptops are required.

Average Passing %  for this certification exam is  9/10 

Principal of IT Management Examination can be delivered from your home/office or anywhere. Once you are done with training, IEVISION team will guide the process of writing the examination

No, ITIL Foundation Certifications has no expiry. Once a candidate is certified, it is be valid throughout.

There is no eligibility criteria for ITIL Foundation Training and Certification. Professionals from IT, Telecom, Business Development generally apply for this course.

Trainers are 15 + year experienced & accredited by PEOPLECERT, AXELOS.

Training is based on consulting practices, real world exams on IT Service Management implementation, challenges and resolutions.  Training focus more on participants understanding on all processes by relating to industry specific examples.

99% passing rate. Highest in industry, based on meticulous planning and professional training delivery.

Yes, IEVISION offers discount for a group of 3+ Professionals

  • Classroom
  • Virual Classroom- Lead Instructor
  • E learning

Yes, 45 PDU’s certificate will be provided to PMP Certified Professionals

Virtual Classroom: PEOPLECERT Accredited ITIL Training, Pre-courseware, E-Learning, Soft Copy courseware, Examination Fees, Participation Certificate, PDU Certificate Copy.

Classroom: PEOPLECERT Accredited ITIL Training, Accredited Hardcopy courseware, Examination Fees, Participation Certificate, PDU Certificate Copy,  Delicious food & refreshments.


b.  ITIL Intermediate (Lifecycle & Capability)

               i. Lifecycle Modules

              ii. Capability Modules

c.  ITIL Expert (MALC)

ITIL Examination can be delivered from your home/office or anywhere. Once you are done with training, IEVISION team will guide the process of writing the examination.

Yes. You can 100% Cancel the booking. Please follow the cancellation policy (Provide Link)

Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. debit/credit card that includes Visa Card, MasterCard; American express.

Payment through PayPal: Use invoices@ievision.org to make the payment and send the transaction number and screenshot for Payment confirmation. 

You need good internet connection to attend the virtual classroom program.   

  • 3-5 Member 5%
  • 6-8 Member 10%
  • 9+ Member 15%


11000 +

Professionals Trained