INDIA
ITIL 4 Foundation
- PEOPLECERT Accredited
- Globally Accredited Trainers & Consultants
- 100% Passing Rate
- Instructor Led Training
- Learn to design and implement
- Online Certificate in 48 Hours
UPCOMING BATCHE(S) IN "PUNE" (change city)
| Date | Time | Course Type | Price | Option |
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1. IT service management in the modern world
2. About ITIL 4
3. The structure and benefits of the ITIL 4 framework
4. The ITIL SVS
5. The four dimensions model
Key concepts of service management
1. Value and value co-creation
2. Organizations
3. Service providers
4. Service consumers
5. Other stakeholders
6. Products and services
7. Configuring resources for value creation
8. Service offerings
9. Service relationships
10. The service relationship model
11. Value: Outcomes, Costs, Risks
12. Utility and warranty
Guiding Priciples
1. Focus on value
2. Start where you are
3. Progress iteratively with feedback
4. Collaborate and promote visibility
5. Think and work holistically
6. Keep it simple and practical
7. Optimize and automate
Governance
Governing bodies and governance
Governance in the SVS
Concept of Evaluate-Direct-Monitor
ITIL Management Practices (Total 34)
General Management Practices (Total 14)
1. Architecture management
2. Continual improvement
3. Information security management
4.Knowledge management
5. Measurement and reporting
6. Organizational change management
7. Portfolio management
8. Project management
9. Relationship management
10. Risk management
11. Service financial management
12. Strategy management
13. Supplier management
14. Workforce and talent management
Service Management Practices
1. Availability management
2. Business analysis
3. Capacity and performance management
4. Change control
5. Incident management
6. IT asset management
7. Monitoring and event management
8. Problem management
9. Release management
10. Service catalogue management
11. Service configuration management
12. Service continuity management
13. Service design
14. Service desk
15. Service level management
16. Service request management
17. Service validation and testing
Technical Management Practices
1. Deployment management
2. Infrastructure and platform management
3. Software development and management
2 Full length mock question sets
Career mentoring
Interview specific question discussion
IEVISION is PEOPLECERT accredited training and examination provider delivering services for last 7 years and trained over 12,000 professionals across various countries. ITIL 4 Foundation training shall be delivered by ITIL Expert who has excellent track record of training delivery. ITIL 4 Foundation is the first publication of ITIL 4, the latest evolution of the most widely adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.
ITIL 4 Foundation will:
Provide readers with an understanding of the ITIL 4 service management
framework and how it has evolved to adopt modern technologies and ways of working
Explain the concepts of the service management framework to support candidates studying for the ITIL 4 Foundation exam
Act as a reference guide that practitioners can use in their work, further studies, and professional development.
- Achieve ITSM Global Certification
- Justify higher salary and promotion
- Learn how to set up the right expectations on IT services
- Establish the ITSM Framework for your organization
- Learn how to minimize service disruption
- Understand the basis of service level agreements and contracts
- Speak International ITIL Language
- Learn to customize the processes
- Define, measure and report relevant metrics
- Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
- Service management as a practice (comprehension)
- The ITIL Service Value System (comprehension)
- Generic concepts and definitions (awareness)
- Service Value Chain
- Key principles and models (comprehension)
- Service Management Priciples (awareness)
- General-Service-Technical Management Service (awareness)
- Service Management Selected roles (awareness)
- Architecture Types (awareness)
- Competence and training (awareness)
- Type : Multiple choice, 40 questions. The questions are selected from the full ITIL 4 Foundation Certificate in IT Service Management examination question bank.
- Duration : Maximum 60 minutes for all candidates in their respective language.
- Provisions for additional time relating to language
- Candidates completing an exam in a language that is not their mother tongue have a maximum of 75 minutes to complete the exam and are allowed the use of a dictionary.
- Prerequisite: Accredited ITIL 4 Foundation training is strongly recommended but is not a prerequisite.
- Supervised: Yes
- Open Book: No
- Pass Score: 26/40 or 65%
- Delivery: This examination is available in Online, 24/7 Booking Facility
- Validity: 6 Months
- Important Note : Certification Body Provides 2 Sample Set to prepare candidate on examination. These two sample question sets will be provided to you as part of training services.
Exam Language
- English
- Arabic
- Brazilian Portuguese
- Chinese (Simplified)
- Czech
- Danish
- Dutch
- Finnish
- French
- German
- Hungarian
- Italian
- Japanese
- Korean
- Polish
- Romanian
- Russian
- Spanish (EU)
- Spanish (Latin American)
- Swedish
- Vietnamese
- IT Professional (Systems, Network, Application, Voice)
- Technical Executives
- Specialist & Managers
- IT & Business Supervisory staff
- Team leaders, Service designers
- IT architects, IT planners
- IT consultants
- IT audit managers
- IT security managers
- Business Leaders
- Business Managers
- AXELOS & PECB (ANSI) Accredited Training and Certification Provider
- AXELOS Accredited course ware
- 15 + Yr. Accredited & Certified Consultants
- 100 + Corporate
- 11,000 + Professionals trained in 14 Countries
- 200 + Empaneled and Verified Trainers
- 650+ Professional Training Programs Delivered
- 99% Passing Rate
- Highest Customer Satisfaction Rate
- Classroom, Virtual and eLearning training delivery models
- Extensive Exposure in IT Service, Information Security, Governance & Project Management
- Excellent Pre & Post Professional Training Support
- 11000+ Professionals Trained from most of the leading companies in India & international like IBM, Infosys, Allscripts, TCS, Wipro, KPIT Cummins, HP -Mphasis, Persistent, ATOS, Mahindra Satyam, Accenture, etc..
- Value for Money (not just a piece of paper i.e. called as Certificate)
- Immediate Result, Online Certificate in 48 Hours
ITIL 4 Foundation E-LEARNING
100 % Money Back Guranty
FREQUENTLY ASKED QUESTIONS
No Prerequisites /Eligibility criteria.
No Laptops are required.
Average Passing % for this certification exam is 9/10
Principal of IT Management Examination can be delivered from your home/office or anywhere. Once you are done with training, IEVISION team will guide the process of writing the examination
No, ITIL Foundation Certifications has no expiry. Once a candidate is certified, it is be valid throughout.
There is no eligibility criteria for ITIL Foundation Training and Certification. Professionals from IT, Telecom, Business Development generally apply for this course.
Trainers are 15 + year experienced & accredited by PEOPLECERT, AXELOS.
Training is based on consulting practices, real world exams on IT Service Management implementation, challenges and resolutions. Training focus more on participants understanding on all processes by relating to industry specific examples.
99% passing rate. Highest in industry, based on meticulous planning and professional training delivery.
Yes, IEVISION offers discount for a group of 3+ Professionals
- Classroom
- Virual Classroom- Lead Instructor
- E learning
Yes, 45 PDU’s certificate will be provided to PMP Certified Professionals
Virtual Classroom: PEOPLECERT Accredited ITIL Training, Pre-courseware, E-Learning, Soft Copy courseware, Examination Fees, Participation Certificate, PDU Certificate Copy.
Classroom: PEOPLECERT Accredited ITIL Training, Accredited Hardcopy courseware, Examination Fees, Participation Certificate, PDU Certificate Copy, Delicious food & refreshments.
ITIL Examination can be delivered from your home/office or anywhere. Once you are done with training, IEVISION team will guide the process of writing the examination.
Yes. You can 100% Cancel the booking. Please follow the cancellation policy (Provide Link)
Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. debit/credit card that includes Visa Card, MasterCard; American express.
Payment through PayPal: Use invoices@ievision.org to make the payment and send the transaction number and screenshot for Payment confirmation.
You need good internet connection to attend the virtual classroom program.
- 3-5 Member 5%
- 6-8 Member 10%
- 9+ Member 15%
11000 +
Shabbir Anower Principal Engineer at Grameenphone Ltd.
Chandan Kumar Ojha at
Gauri Namjoshi at
Harish Seth at
Veerendrakumar Kolhar at