INDIA
ITIL Service Design
- AXELOS- PEOPLECERT Accredited Training Organization
- Accredited ITIL Expert Trainer & Consultants with 15+ Years of Experience
- Course Fees Includes the Certification Cost
- 98% Passing Rate
- Gain 3 Credits towards ITIL® Expert Certification
- 45 PDU Certificate
- Downloadable Courseware
UPCOMING BATCHE(S) IN "PUNE" (change city)
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This unit introduces the candidate to the concepts and terminology in the field of Service Design.
Be able to understand and describe:-
- The Concept of Service Management as a practice
- The Concept of Service, its value proposition/composition
- The Concepts of Function, Process and Role
- The Purpose, goals and objectives of Service Design
- The Scope of Service Design
- The Business value
- The Contents and use of the Service Design Package
- The Contents and use of Service Acceptance Criteria
- Service Design 8 Processes
- Design Coordination
- Service Level Management
- Supplier Management
- Service Catalogue Management
- Availability Management
- Capacity Management
- Information Security Management
- IT Service Continuity Management
- Implementation Consideration
- Technology Considerations
Service Design Lifecycle module focuses on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices. The Service Design module will help you to gain the knowledge, skills and management techniques to coordinate all activities within this Lifecycle stage.
This 2-day ITIL® Intermediate – Service Design course immerses students in the overall concepts, processes, policies,and methods associated with the Service Design phase of the Service Lifecycle.
- Achieve ITSM Global Certification
- Justify higher salary and promotion
- Learn how to set up the right expectations on IT services
- Establish the ITSM Framework for your organization
- Learn how to minimize service disruption
- Understand the basis of service level agreements and contracts
- Speak International ITIL Language
- Learn to customize the processes
- Define, measure and report relevant metrics
- Improved customer satisfaction through a more professional
- Approach to service delivery
- Ensure the Quality of services matches customer needs and
- Expectations
- Improved use of skills and experience
- Improved delivery of third party service.
- Introduction to service design
- Service design principles
- Service design processes
- Service design technology-related activities
- Organizing for service design
- Technology considerations
- Implementation and improvement of service design
- Challenges, critical success factors and risks
- Prerequisites
: Hold an ITIL v3 Foundation Certificate - There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
- Following is information on AXELOS-PEOPLECERT Accredited ITIL 2011 Service Design certification exam.
- Exam Duration: 90 Minutes
- Exam Format: Multiple Choice, scenario
based gradient scoredquestion - Number of Question: There are 8 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
- Exam Pass Mark: 70%
- Level of Qualification: ITIL Intermediate
- Electronic Devices Permitted: No
- Open Book: No
Exam Language
- English
- Arabic
- Brazilian Portuguese
- Chinese (Simplified)
- Czech
- Danish
- Dutch
- Finnish
- French
- German
- Hungarian
- Italian
- Japanese
- Korean
- Polish
- Romanian
- Russian
- Spanish (EU)
- Spanish (Latin American)
- Swedish
- Vietnamese
- IT Professional (Systems, Network, Application, Voice)
- Technical Executives, SMEs & Managers
- IT & Business Supervisory staff
- Team leaders
- Service designers
- IT architects
- IT planners
- IT consultants
- IT audit managers
- PEOPLECERT, APMG & PECB Accredited Training Organization
- PEOPLECERT, APMG Accredited Examination Centre
- PEOPLECERT, APMG Authorized ITIL Expert Trainer
- AXELOS Accredited courseware that is being used by various partners, internationally
- 98% Passing Rate
- Highest customer satisfaction
- Trainer has over 15+ Years of Solid exposure in IT Service
- Management Training and Consulting in more than 14 countries.
- Exclusive Pre-Courseware for each candidate to bring more specific queries, instead coming blank!
- Don’t just clear your certificate, acquire knowledge like ITIL Industry consultant!
- Training based on Consulting exposure, role plays, live case studies & not just the slides
- Learn how to build the business case and drive the ROI for your organization & clients!
- Globally, 11000+ Professionals Trained from various industries like
- Banking, Telecom, IT, Manufacturing, Pharmaceutical, Construction etc.
- Value for Money (not just a piece of paper i.e. called as Certificate)
- Immediate Result, Online Certificate in 48 Hours.
FREQUENTLY ASKED QUESTIONS
Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. debit/credit card that includes Visa Card, MasterCard; American express.
Payment through PayPal: Use invoices@ievision.org to make the payment and send the transaction number and screenshot for Payment confirmation.
No, ITIL Service Design Certifications has no expiry. Once a candidate is certified, it is be valid throughout.
There is no eligibility criteria for ITIL Service Design Training and Certification. Professionals from IT, Telecom, Business Development generally apply for this course.
Yes. This is a PEOPLECERT, AXELOS Accredited Training and Certification Program.
Trainers are 15 + year experienced & accredited by PEOPLECERT, AXELOS.
Training is based on consulting practices, real world exams on IT Service Management implementation, challenges and resolutions. Training focus more on participants understanding on all processes by relating to industry specific examples.
99% passing rate. Highest in industry, based on meticulous planning and professional training delivery.
Yes, IEVISION offers discount for a group of 3+ Professionals
- Classroom
- Virtual Classroom- Lead Instructor
Yes, 45 PDU’s certificate will be provided to PMP Certified Professionals
Virtual Classroom: PEOPLECERT Accredited ITIL Intermediate Training, Pre-courseware, Soft Copy course ware, Examination Fees, Participation Certificate, PDU Certificate Copy.
Classroom: PEOPLECERT Accredited ITIL Intermediate Training, Accredited Hardcopy course ware, Examination Fees, Participation Certificate, PDU Certificate Copy, 2 Days Delicious food & refreshments
ITIL Service Design Examination can be delivered from your home/office or anywhere. Once you are done with training, IEVISION team will guide the process of writing the examination.
You need Computer with good Internet connection to attend the virtual classroom program.
Yes. You can 100% Cancel the booking. Please follow the cancellation policy
- 3-5 Member 5%
- 6-8 Member 10%
- 9+ Member 15%
11000 +
Abhishek Bhosle Sr Supervisor at emirates Airlines
Md. Mizanur Rahman System Analyst at Basundhara Group
Rajashekar Potu System Engineer at MAN Diesel & Turbo
Antar Manager at Systems, Information Technology ,ICDDRB