IEVISION IT Services Private limited is the best IT Training and Certification provider accredited by AXELOS - PEOPLECERT, EXIN, IGC, APMG International, ISTQB & PECB (Professional Evaluation and Certification Board).
IEVISION IT Services Pvt Ltd. 416, Global Business Hub, Opposite to EON, Beside WTC, kharadi 411014 9604647000 | 9604642000
IEVISION Branch 3 Adelaide, Australia Instructor Led Live Virtual Classroom Unit 4/20 Tudor Street Dulwich 5065, Adelaide, South Australia, info.australia@ievision.org +61 497300545
This unit introduces the candidate to the concepts and terminology in the field of Service Design.
Be able to understand and describe:-
The Concept of Service Management as a practice
The Concept of Service, its value proposition/composition
The Concepts of Function, Process and Role
The Purpose, goals and objectives of Service Design
The Scope of Service Design
The Business value
The Contents and use of the Service Design Package
The Contents and use of Service Acceptance Criteria
Service Design 8 Processes
Design Coordination
Service Level Management
Supplier Management
Service Catalogue Management
Availability Management
Capacity Management
Information Security Management
IT Service Continuity Management
Implementation Consideration
Technology Considerations
Service Design Lifecycle module focuses on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices. The Service Design module will help you to gain the knowledge, skills and management techniques to coordinate all activities within this Lifecycle stage.
This 2-day ITIL® Intermediate – Service Design course immerses students in the overall concepts, processes, policies,and methods associated with the Service Design phase of the Service Lifecycle.
Achieve ITSM Global Certification
Justify higher salary and promotion
Learn how to set up the right expectations on IT services
Establish the ITSM Framework for your organization
Learn how to minimize service disruption
Understand the basis of service level agreements and contracts
Speak International ITIL Language
Learn to customize the processes
Define, measure and report relevant metrics
Improved customer satisfaction through a more professional
Approach to service delivery
Ensure the Quality of services matches customer needs and
Expectations
Improved use of skills and experience
Improved delivery of third party service.
Introduction to service design
Service design principles
Service design processes
Service design technology-related activities
Organizing for service design
Technology considerations
Implementation and improvement of service design
Challenges, critical success factors and risks
Prerequisites :Hold an ITIL v3 Foundation Certificate
There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
Following is information on AXELOS-PEOPLECERT Accredited ITIL 2011 Service Design certification exam.
Exam Duration: 90 Minutes
Exam Format: Multiple Choice, scenario based gradient scored question
Number of Question: There are 8 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Exam Pass Mark: 70%
Level of Qualification: ITIL Intermediate
Electronic Devices Permitted: No
Open Book: No
Exam Language
English
Arabic
Brazilian Portuguese
Chinese (Simplified)
Czech
Danish
Dutch
Finnish
French
German
Hungarian
Italian
Japanese
Korean
Polish
Romanian
Russian
Spanish (EU)
Spanish (Latin American)
Swedish
Vietnamese
IT Professional (Systems, Network, Application, Voice)
Technical Executives, SMEs & Managers
IT & Business Supervisory staff
Team leaders
Service designers
IT architects
IT planners
IT consultants
IT audit managers
PEOPLECERT, APMG & PECB Accredited Training Organization
PEOPLECERT, APMG Accredited Examination Centre
PEOPLECERT, APMG Authorized ITIL Expert Trainer
AXELOS Accredited courseware that is being used by various partners, internationally
98% Passing Rate
Highest customer satisfaction
Trainer has over 15+ Years of Solid exposure in IT Service
Management Training and Consulting in more than 14 countries.
Exclusive Pre-Courseware for each candidate to bring more specific queries, instead coming blank!
Don’t just clear your certificate, acquire knowledge like ITIL Industry consultant!
Training based on Consulting exposure, role plays, live case studies & not just the slides
Learn how to build the business case and drive the ROI for your organization & clients!
Globally, 11000+ Professionals Trained from various industries like
Banking, Telecom, IT, Manufacturing, Pharmaceutical, Construction etc.
Value for Money (not just a piece of paper i.e. called as Certificate)
Abhishek Bhosle Sr Supervisor at emirates Airlines
Mahesh Pande has done a fantastic job by teaching ITIL Service Design. Concepts which are followed in every IT organisation are made more clear and more defined in a format which a IT professional would understand with live examples and not only followed by a book. Mahesh and Team in IEVISION are doing a fantastic job! Keep it up!!! and keep us training for our better future. The quote which is in the office is clearly delivered by Mahesh & Team \"Design your Life & Create your destiny
Md. Mizanur Rahman System Analyst at Basundhara Group
The training will help me in ITIL Service Design. The trainer was Mahesh Pande who is very much experienced, knowledgeable person. In future for intermediate I will come to IEVISION only .
Rajashekar Potu System Engineer at MAN Diesel & Turbo
It has been a great experience of receiving highly conceptual training session on ITIL. The trainer Mr. Mahesh Pandey had tried to delivered all the session by using lot of practical experiences and tactical tools which was very effective. I think it will enrich the participant knowledge of understanding regarding IT Service management and open the door of wisdom to shape each individual to become more confident to proper IT practice.
Antar Manager at Systems, Information Technology ,ICDDRB
It has really been a great experience to attend the session for last two days and I have really enjoyed the workshop through out as the sessions been much interactive. Our facilitator Mr. Mahesh Pandey been really resourceful and helped me to get around the ITIL Intermediate Service Design concepts properly. I wish him all the best..
FREQUENTLY ASKED QUESTIONS
Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. debit/credit card that includes Visa Card, MasterCard; American express.
Payment through PayPal: Use invoices@ievision.org to make the payment and send the transaction number and screenshot for Payment confirmation.
No, ITIL Service Design Certifications has no expiry. Once a candidate is certified, it is be valid throughout.
There is no eligibility criteria for ITIL Service Design Training and Certification. Professionals from IT, Telecom, Business Development generally apply for this course.
Yes. This is a PEOPLECERT, AXELOS Accredited Training and Certification Program.
Trainers are 15 + year experienced & accredited by PEOPLECERT, AXELOS.
Training is based on consulting practices, real world exams on IT Service Management implementation, challenges and resolutions. Training focus more on participants understanding on all processes by relating to industry specific examples.
99% passing rate. Highest in industry, based on meticulous planning and professional training delivery.
Yes, IEVISION offers discount for a group of 3+ Professionals
Classroom
Virtual Classroom- Lead Instructor
Yes, 45 PDU’s certificate will be provided to PMP Certified Professionals
ITIL Service Design Examination can be delivered from your home/office or anywhere. Once you are done with training, IEVISION team will guide the process of writing the examination.
You need Computer with good Internet connection to attend the virtual classroom program.
Yes. You can 100% Cancel the booking. Please follow the cancellation policy
Abhishek Bhosle Sr Supervisor at emirates Airlines
Md. Mizanur Rahman System Analyst at Basundhara Group
Rajashekar Potu System Engineer at MAN Diesel & Turbo
Antar Manager at Systems, Information Technology ,ICDDRB