Service Design Lifecycle module focuses on the use of process and practice elements used, and the management capabilities needed to deliver quality Service Management practices. The Service Design module will help you to gain the knowledge, skills and management techniques to coordinate all activities within this Lifecycle stage.
This 2-day ITIL® Intermediate – Service Design course immerses students in the overall concepts, processes, policies,and methods associated with the Service Design phase of the Service Lifecycle.
This unit introduces the candidate to the concepts and terminology in the field of Service Design.
Be able to understand and describe:-
The Concept of Service Management as a practice
The Concept of Service, its value proposition/composition
The Concepts of Function, Process and Role
The Purpose, goals and objectives of Service Design
The Scope of Service Design
The Business value
The Contents and use of the Service Design Package
The Contents and use of Service Acceptance Criteria
Service Design 8 Processes
Service Level Management
Service Catalogue Management
Information Security Management
IT Service Continuity Management
Achieve ITSM Global Certification
Justify higher salary and promotion
Learn how to set up the right expectations on IT services
Establish the ITSM Framework for your organization
Learn how to minimize service disruption
Understand the basis of service level agreements and contracts
Speak International ITIL Language
Learn to customize the processes
Define, measure and report relevant metrics
Improved customer satisfaction through a more professional
Approach to service delivery
Ensure the Quality of services matches customer needs and
Improved use of skills and experience
Improved delivery of third party service.
Introduction to service design
Service design principles
Service design processes
Service design technology-related activities
Organizing for service design
Implementation and improvement of service design
Challenges, critical success factors and risks
Prerequisites :Hold an ITIL v3 Foundation Certificate
There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
Following is information on AXELOS-PEOPLECERT Accredited ITIL 2011 Service Design certification exam.
Exam Duration: 90 Minutes
Exam Format: Multiple Choice, scenario based gradient scored question
Number of Question: There are 8 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Exam Pass Mark: 70%
Level of Qualification: ITIL Intermediate
Electronic Devices Permitted: No
Open Book: No
IT Professional (Systems, Network, Application, Voice)
Technical Executives, SMEs & Managers
IT & Business Supervisory staff
IT audit managers
PEOPLECERT, APMG & PECB Accredited Training Organization
PEOPLECERT, APMG Accredited Examination Centre
PEOPLECERT, APMG Authorized ITIL Expert Trainer
AXELOS Accredited courseware that is being used by various partners, internationally
98% Passing Rate
Highest customer satisfaction
Trainer has over 15+ Years of Solid exposure in IT Service
Management Training and Consulting in more than 14 countries.
Exclusive Pre-Courseware for each candidate to bring more specific queries, instead coming blank!
Don’t just clear your certificate, acquire knowledge like ITIL Industry consultant!
Training based on Consulting exposure, role plays, live case studies & not just the slides
Learn how to build the business case and drive the ROI for your organization & clients!
Globally, 11000+ Professionals Trained from various industries like
Banking, Telecom, IT, Manufacturing, Pharmaceutical, Construction etc.
Value for Money (not just a piece of paper i.e. called as Certificate)
Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. Debit/Credit card that includes Visa Card, MasterCard; American express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
No, ITIL Service Design Certifications has no expiry. Once a candidate is certified, it is be valid throughout.
There is no eligibility criteria for ITIL Service Design Training and Certification. Professionals from IT, Telecom, Business Development generally apply for this course.
Yes. This is a PEOPLECERT, AXELOS Accredited Training and Certification Program.
Trainers are 15 + year experienced & accredited by PEOPLECERT, AXELOS.
Training is based on consulting practices, real world exams on IT Service Management implementation, challenges and resolutions. Training focus more on participants understanding on all processes by relating to industry specific examples.
99% passing rate. Highest in industry, based on meticulous planning and professional training delivery.
Yes, IEVISION offers discount for a group of 3+ Professionals
Virtual Classroom- Lead Instructor
Yes, 45 PDU’s certificate will be provided to PMP Certified Professionals