This unit introduces the candidate to the core concepts and practices in Strategy and organization applied to Service Management and IT. Be able to understand and describe:-
The logic of value-creation within the context of the ITIL Service Lifecycle.
Capabilities and resources.
Service provider types, and be able to choose between the types.
Dynamics of a service model based on the concept of value networks.
Strategic perspectives, plans, positions and patterns as applied to service management and IT in their own organization.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
Service Strategy Principles
Defining services and market spaces
Conducting Strategic Assessments
Service Portfolio Management
Driving strategy through the Service Lifecycle
Understanding Critical Success Factors and risks.
In addition the training for this certification should include examination preparation, including a mock examination opportunity
Learn how to successfully implement ITIL Service Strategy best practices
Define services, market spaces, customer assets and service assets within Service Strategy
Conduct Strategic Assessments and understand how to manage demand for IT Services
Drive strategy throughout the Service Lifecycle leveraging Service Portfolio Management
Evaluate Service Strategy using Critical Success Factors, business potential and risk assessments
Learn the knowledge required to pass the ITIL Intermediate Service Design Exam
Gain an additional 3 credits towards your ITIL Expert certification status
Introduction to service strategy
Service strategy principles
Service strategy processes
Organizing for service strategy
Implementing service strategy
Challenges, critical success factors and risks.
Exam Duration: 90 Minutes
Exam Format: Multiple Choice, scenario based gradient scored question
Number of Question: There are 8 questions and each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
Exam Pass Mark: 70%
Level of Qualification: Expert
Electronic Devices Permitted: No
Open Book: No
IT Professional (Systems, Network, Application, Voice)
Technical Executives, SMEs & Managers
IT & Business Supervisory staff
IT security managers
15 +Yrs. Accredited Trainer of experience trainer delivered over 6000 +
AXELOS Accredited Training and Certification Provider
EXIN, PEOPLECERT & APMG Accredited Trainer
ITIL 2011 Accredited Courseware
International IT Service Management Trainer & Consultants
On ground and practical IT Service Management deployment challenges & solutions
ITIL Strategy Templates
Business Case Formulation guidelines
Excellent Pre & Post Professional Training Support
Career Development Counselling for Professionals
Very Affordable Pricing with high Quality Training
100% Certification Warranty based on Quality of training (if fail, IEVISION will re-pay the certification cost)
You will learn How to build the business case on various areas and drive the ROI for your organization & clients!
11000+ Professionals Trained from most of the leading companies in India & international like IBM, Infosys, Allscripts, TCS, Wipro, KPIT Cummins, HP -Mphasis, Persistent, ATOS, Mahindra Satyam, Accenture, etc..
Value for Money (not just a piece of paper i.e. called as Certificate)
Registration process is fairly simple and we call it as “one page checkout”. There are various options to make the payment i.e. Debit/Credit card that includes Visa Card, MasterCard; American express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
There is no eligibility criteria for ITIL Service Strategy Training and Certification. Professionals from IT, Telecom, Business Development generally apply for this course.
Yes. This is a PEOPLECERT, AXELOS Accredited Training and Certification Program.
Trainers are 15 + year experienced & accredited by PEOPLECERT, AXELOS.
Training is based on consulting practices, real world exams on IT Service Management implementation, challenges and resolutions. Training focus more on participants understanding on all processes by relating to industry specific examples.
99% passing rate. Highest in industry, based on meticulous planning and professional training delivery.
Yes, IEVISION offers discount for a group of 3+ Professionals
Virual Classroom- Lead Instructor
Yes, 45 PDU’s certificate will be provided to PMP Certified Professionals