Refund Policy

Read the Refund Policy of IEVISION IT Services Pvt. Ltd. covering course cancellations, rescheduling, e-learning access, certification exam fees, and refund processing timelines.

Refund Policy for IEVISION IT Services Pvt. Ltd.

Effective Date: 11 May 2026
Last Updated: 11 May 2026

At IEVISION IT Services Pvt. Ltd. ("IEVISION", "we", "our", or "us"), we strive to provide high-quality training, certification, and consulting services. This Refund Policy explains the terms under which cancellations, transfers, credits, and refunds are handled for our classroom, online, e-learning, corporate training, and certification programs.

1. General Policy

  • All refund and cancellation requests must be submitted in writing to customerservice@ievision.org.
  • Refund eligibility depends on the type of service purchased and the timing of the cancellation request.
  • Certain fees, including examination fees, taxes, and third-party charges, may be non-refundable.
  • Approved refunds are processed to the original payment method unless otherwise agreed.

2. Training Cancellation by Participant

2.1 Cancellation More Than 15 Days Before Course Start

  • Eligible for up to 100% refund, less any applicable administrative charges and non-refundable third-party costs.

2.2 Cancellation 8-14 Days Before Course Start

  • Eligible for up to 50% refund, less non-refundable examination and processing fees.

2.3 Cancellation 3-7 Days Before Course Start

  • Eligible for up to 30% refund, less applicable charges.

2.4 Cancellation Within 48 Hours of Course Start or No-Show

  • No refund will be provided.

3. Rescheduling and Course Credits

Instead of a refund, participants may request:

  • Transfer to another batch of the same course
  • Transfer to a different eligible course
  • Credit note valid for up to 12 months
  • Nominee substitution (subject to approval)

Requests are subject to seat availability and any applicable price differences.

4. Cancellation by IEVISION

If IEVISION cancels or postpones a course due to operational reasons, insufficient enrollments, trainer unavailability, or force majeure, participants may choose one of the following:

  • Full refund of the amount paid to IEVISION
  • Transfer to another batch
  • Credit note for future enrollment

IEVISION is not responsible for indirect costs such as travel, lodging, visa, or loss of income.

5. Examination and Certification Fees

Fees paid to third-party certification or examination bodies (such as ISACA, APMG International, PECB, EXIN, PeopleCert, EC-Council, TÜV SÜD, and EXCELCERT) are non-refundable. 

Validity for Certification Exam Voucher is as per respective certification body and need to validate before making payment to IEVISION. 

Any Re-scheduling charges to be bourne by Coporate Client or Individual who have purchased the voucher.

6. E-Learning and Self-Paced Courses

Due to immediate digital access to proprietary materials, e-learning and self-paced courses are generally non-refundable once access credentials, downloads, or content access have been provided.

7. Corporate Training Engagements

Refunds and cancellations for corporate or on-site training are governed by the applicable proposal, statement of work, purchase order, or service agreement.

8. Partial Attendance

No refunds are provided for missed sessions, partial attendance, or failure to complete assignments or assessments.

9. Duplicate Payments

Verified duplicate payments will be fully refunded or adjusted against future invoices.

10. Technical Issues

If a participant experiences technical issues that materially prevent access to an online course, IEVISION may, at its discretion, provide extended access, rescheduling, technical support, or an appropriate credit.

11. Promotional Offers and Discounts

Refunds for purchases made under promotional offers or discounted pricing may be subject to special terms disclosed at the time of purchase.

12. Processing Timeline

Approved refunds are typically processed within 7 to 15 business days, subject to banking and payment gateway timelines.

13. Taxes and Bank Charges

Applicable taxes, payment gateway charges, foreign exchange fees, and bank charges may be deducted where permitted by law.

14. Fraud Prevention

IEVISION reserves the right to deny refunds in cases of abuse, fraudulent transactions, chargeback misuse, or violation of our Terms and Conditions.

15. Force Majeure

Refund obligations may be modified where performance is affected by events beyond reasonable control, including natural disasters, pandemics, government restrictions, internet outages, or cyber incidents.

16. Contact for Refund Requests

IEVISION IT Services Pvt. Ltd.
Pune
Phone: +91 96046 64000 / +91 96046 47000
Email: customerservice@ievision.org
Website: www.ievision.org

17. Policy Updates

IEVISION may revise this Refund Policy from time to time. Updated versions will be posted on our website with the revised effective date.

Request a Callback Email +91 96046 64000