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ISO Training & Certification

ISO 27001 Lead Implementer

Gain the knowledge and practical skills required to successfully implement, manage, and continually improve an ISO/IEC 20000-1 IT Service Management System (ITSMS) within your organization. This comprehensive ISO 20000 Lead Implementer Certification Training helps professionals understand the requirements of the ISO/IEC 20000-1 standard and apply best practices for delivering high-quality IT services.

End-to-End ISO/IEC 20000-1 IT Service Management System (ITSMS) Implementation Guidance
Practical Workshops, Case Studies, and Real-World Implementation Exercises
Risk-Based Approach to IT Service Management and Continuous Improvement
Expert-Led Training with Industry Best Practices and Implementation Templates
Comprehensive Certification Exam Preparation and Study Materials Included
4.9/5
2,100+ reviews
12,400+
Students
95%
Placement

Course Video

ISO 27001 Lead Implementer video preview
ISO 27001 Lead Implementer
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Course Overview

The ISO/IEC 20000-1 Lead Implementer Certification ourse covers the complete lifecycle of IT Service Management (ITSM), including service planning, design, transition, delivery, performance monitoring, risk management, governance, and continual improvement. Participants will learn how to establish an effective ITSMS, align IT services with business objectives, improve service quality, enhance customer satisfaction, and achieve ISO/IEC 20000-1 compliance.

Through practical examples, implementation strategies, case studies, and hands-on exercises, learners will gain the confidence to lead ISO 20000 implementation projects, support certification initiatives, and drive operational excellence in IT service delivery. This training is ideal for IT professionals, service managers, consultants, auditors, and individuals seeking internationally recognized expertise in IT Service Management and ISO 20000 implementation.

Who Should Attend
  • IT Service Management (ITSM) Professionals
  • Lead Auditors and Audit Team Members
  • IT Managers and IT Service Managers
  • Quality Managers and Quality Professionals
  • Information Security Professionals
  • Compliance and Governance Professionals
  • Process Improvement Consultants
  • IT Consultants and Advisors

Course Highlights

40
40 Hours of extensive training
100%
Practical Workshops, Case Studies, and Real-World Implementation Exercises
1000+
Professionals Trained Across 55+ Countries
4.9+
Customer Satisfaction Training

Batch Schedules

Pick a cohort that matches your availability. Limited seats per batch to ensure hands-on mentor support and lab guidance.

New batches will be announced soon
Stay tuned
Upcoming schedule information is not available yet.

Course Curriculum

Module 1: ISO/IEC 20000-1 Foundation & IT Service Management Fundamentals

Introduction to IT Service Management (ITSM)

  • Understanding ITSM Principles
  • Business Value of Service Management
  • Service Lifecycle Concepts
  • Service Governance Framework

ISO/IEC 20000-1 Overview

  • History and Evolution of ISO 20000
  • Structure of ISO/IEC 20000-1:2018
  • Benefits of ISO 20000 Certification
  • Relationship with ITIL®, COBIT®, ISO 27001 and ISO 9001

Context of the Organization

  • Internal and External Issues
  • Understanding Interested Parties
  • Determining ITSMS Scope
  • Service Management Objectives

Leadership and Commitment

  • Roles and Responsibilities
  • Service Management Policy
  • Governance Structure
  • Organizational Alignment

Deliverables

  • ITSMS Scope Statement
  • Service Management Policy
  • Stakeholder Analysis
Module 2: Planning & Designing the IT Service Management System (ITSMS)

Service Management Planning

  • Understanding Organizational Requirements
  • Service Portfolio Planning
  • Service Catalogue Development
  • Service Level Management

Risk & Opportunity Management

  • Risk Identification Techniques
  • Risk Assessment Framework
  • Risk Treatment Planning
  • Continual Improvement Opportunities

Support Requirements

  • Resource Planning
  • Competency Management
  • Awareness and Communication
  • Documented Information Management

Service Design & Transition

  • Service Design Principles
  • Change Planning
  • Service Transition Activities
  • Release Planning

Deliverables

  • Risk Register
  • Service Catalogue
  • Service Level Framework
  • Implementation Project Plan
Module 3: Implementing ISO/IEC 20000 Service Management Processes

Service Delivery Processes

  • Service Level Management
  • Service Reporting
  • Capacity Management
  • Availability Management
  • Service Continuity Management

 

Relationship Processes

  • Business Relationship Management
  • Supplier Management
  • Vendor Performance Monitoring

Resolution Processes

  • Incident Management
  • Service Request Management
  • Problem Management
  • Root Cause Analysis

Control Processes

  • Change Enablement
  • Configuration Management
  • Asset Management
  • Release and Deployment Management

Operational Management

  • Monitoring and Event Management
  • Knowledge Management
  • Service Desk Operations
  • Service Performance Reporting

Deliverables

  • Incident Management Process
  • Change Management Framework
  • Supplier Evaluation Matrix
  • Service Reporting Dashboard
Module 4: Performance Evaluation, Internal Audit & Continual Improvement

Monitoring & Measurement

  • Service Performance Metrics
  • KPI Development
  • SLA Monitoring
  • Reporting Techniques

Internal Audit Management

  • Audit Planning
  • Audit Execution
  • Audit Reporting
  • Audit Follow-Up

Management Review

  • Management Review Inputs
  • Review Outputs
  • Decision Making
  • Strategic Alignment

Continual Improvement

  • Nonconformity Management
  • Corrective Actions
  • Service Improvement Plans (SIP)
  • Maturity Assessment

Certification Readiness

  • Pre-Certification Assessment
  • Gap Analysis
  • Certification Audit Preparation
  • Best Implementation Practices

Deliverables

  • Internal Audit Checklist
  • Management Review Template
  • Corrective Action Register
  • Continual Improvement Plan
Career Growth Focus

Career Outcomes That Matter

Go from learning to earning with role-aligned outcomes, practical skill-building, and employer-ready positioning.

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Career outcome details will be updated soon for this course.
GET THE APPLIED ISO 27001 Lead Implementer CERTIFICATION

Earn the Coveted Applied ISO 27001 Lead Implementer Certification

Sample certificate will be available soon.
Sample Certificate (JPG / PNG)

Meet Your Instructors

Mahesh Pande
Mahesh Pande
CISA, CRISC, ISO 42001, ISO 27001, ISO 22301, ISO 31000, ISO 27701, ISO 20001, COBIT, SIAM, ITIL
Principal Consultant - 25+ yrs. Experience APMG, TUV-SUD, EXIN, PEOPLECERT, EXCELCERT & IRCLASS Accredited CISA and CRISC Traine...
India 5.0/5
Y Kaushik
CISSP, CISM, Certified AI Security Specialist, ISO/IEC 27701:2025, ISO/IEC 42001:2023,ISO/IEC 27001:2022
Kaushik has 20+ years of global experience in IT, Governance, Risk & Compliance (GRC), Cybersecurity, and Business Continuity. She...
India 4.5/5

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Practice with guided labs, projects, and sandbox exercises aligned to real implementation scenarios.

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